Whoosh is trying a simple bargain: learn the rules for riding an e-scooter, and the app will pay you back in points you can spend on a trip. The Russian micromobility service says the training effort has already helped cut scooter accidents by 30% to 60% across its cities by the end of 2025.
That is a smart nudge, not just a public-safety slogan. Rival scooter operators in Europe and elsewhere have leaned on warnings, geofencing, and hard limits; Whoosh is adding a softer incentive layer, which may work better with users who ignore pop-up lectures but love a discount.
How Whoosh’s scooter road rules training works
Every new user already has to complete a traffic-rules lesson before the first ride. The change is that the repeat course is now easier to find, sitting on the app’s main screen, and completion earns points instead of a pat on the back and a vague hope for better behaviour.
The company says the course is built as a set of cards covering the main rules for using personal mobility devices. Riders go through the material step by step and confirm agreement with each rule, which is about as close as apps get to making people read the manual.
Accident reduction and the incentive problem
Whoosh says the safety results are already visible, though the company is careful to tie them to broader work on education rather than to the new points scheme alone. That distinction matters: most scooter fleets have discovered that real safety gains usually come from a mix of training, enforcement, and product design, not one clever feature.
The company also plans to publish new rule collections based on analytics of typical violations and incidents. In other words, the app is being turned into a feedback loop: the most common mistakes help shape the next lesson, which is probably more useful than recycling the same slideshow forever.
What Whoosh is likely testing next
The open question is how far the points system can go before it becomes background noise. If Whoosh can keep the reward relevant and the lessons short, it may end up with a rare thing in micromobility: a safety feature people actually want to tap through.