Xiaomi is offering free repairs for devices damaged by floods and heavy rain in parts of China, a rare move from a company that usually keeps water damage outside standard warranty coverage. The temporary Xiaomi flood repair program covers smartphones, tablets, laptops, wearables, and some home appliances, and it runs from 22 May to 20 June 2026.
The offer is aimed mainly at users in affected areas of Jiangxi, Hunan, and Hubei, where recent storms left phones, notebooks, and household gear soaked and often expensive to replace. For people staring at a dead handset or laptop after a flood, ”free” is doing a lot of heavy lifting here.
What Xiaomi flood repair covers
The company says eligible owners of Xiaomi and Redmi phones, tablets, fitness bands, watches, headphones, and laptops can get free diagnosis, cleaning, and repair for water-related damage. Xiaomi also says the support extends to Mijia ecosystem products and larger home appliances affected by flooding or waterlogging.
- Smartphones and tablets
- Notebooks and laptops
- Wearables, headphones, and accessories
- Mijia products and some major appliances
Where the repair program applies
The support is focused on flood-hit areas including parts of Ganzhou in Jiangxi, several counties in Hunan, and areas in Jingzhou and Enshi in Hubei. Xiaomi says users can visit supported offline service centers or, in some regions, request mail-in repair.
There are also a few practical touches that matter more than the marketing does: service centers will reportedly provide chargers, Wi-Fi, and drinking water for visitors. That sounds minor until you remember how messy disaster recovery gets when the device you need for banking, work, and family calls is exactly the thing that failed.
How to request Xiaomi flood repair
Customers can apply through the Xiaomi Mall app in the after-sales section, by calling 950816, or through the company’s official WeChat service account. The program stands out because flood damage usually means an out-of-pocket repair bill, especially for phones and laptops, and those are often the devices people can least afford to lose after a disaster.
If Xiaomi keeps the process smooth, the company gets a useful dose of goodwill at a time when rivals in consumer electronics are leaning harder on paid protection plans and service subscriptions. The bigger question is whether this stays a one-off disaster response or becomes a repeat play when weather events hit again.